REFUND POLICY

Shipping & Tracking

Unfortunately, we are unable to accept returns under the following circumstances:
   •    The item is not in its original condition, or tags are missing (where applicable please note that dresses include tags).
   •    The return ribbon is not attached (applicable only to selected styles).
   •    The item has been worn, washed, or shows any signs of use.
   •    The item has marks or stains, including makeup, deodorant, or spray tan.
   •    The item carries strong odors, such as perfume, smoke, or body scent.
   •    The item has been damaged due to misuse, negligence, or improper care.
   •    The item differs from the original order or shows evidence of having been replaced.
   •    The return was not submitted through our official Returns Portal.
   •    The return was requested or shipped outside the specified return period.
   •    The item was marked as Final Sale at the time of purchase.

Please note that items returned without meeting the above conditions, or without a prior return request, cannot be accepted.

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If you need to return dress purchased from us, please follow these simple steps:
   1.    Fill out our return form online, providing all the necessary details including your order number, item description, and reason for return.
   2.    Ensure the item is in its original condition with tags attached, unworn, unwashed, and free of any stains or damages.
   3.    Pack the item securely in its original packaging or a suitable alternative.