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Privacy Policy

Effective Date: November 1, 2025
Applies to: Silk & Lace BV

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At Silk & Lace BV, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation.
By using our websites and services, you agree to the practices described in this Privacy Policy.
For more information about your rights under Dutch law, please visit the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/en.

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1. Personal Data We Collect

We only collect personal data that you voluntarily provide to us. This may include the following categories:

1.1 Identification and Contact Details

  • Full name, address, telephone number, and email address

  • Date of birth and age

1.2 Order and Payment Details

  • Delivery and billing information

  • Payment details (note: we do not store financial information)

1.3 Preferences and Usage Data

  • Style preferences and other personal preferences

  • Interactions with our services, including orders, communications, and website visits

1.4 Non-Identifiable Data

  • IP address and device type

  • Browser type and referring websites

  • Pages visited and time spent on our website

All non-identifiable data are anonymized and cannot be linked to individual users.

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2. How We Use Your Data

Your personal data are used solely for purposes necessary to deliver, maintain, and improve our services.

2.1 Service Provision

  • Processing orders, invoices, and transactions

  • Communicating regarding products, services, promotions, and events

2.2 Improvement and Analytics

  • Analyzing website usage to enhance user experience

  • Developing and improving our products and services based on user feedback

2.3 Marketing and Promotions

  • With your explicit consent: sending personalized marketing communications and promotional offers

2.4 Compliance and Security

  • Preventing fraud, complying with legal obligations, and resolving disputes

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3. Sharing of Personal Data

We do not sell your personal data. Data sharing occurs only when necessary to provide our services or comply with legal requirements.

3.1 Service Providers

  • Payment processors and financial institutions

  • Warehouses, fulfillment centers, and delivery partners

3.2 Partners and Analytics

  • Marketing agencies, advertising partners, and website hosting providers

  • Professional analytics service providers

3.3 Legal and Security Requirements

  • Fraud prevention and credit control agencies, or law enforcement authorities (where legally required)

3.4 User-Authorized Sharing

  • Social media or other third-party services that you choose to connect with

All data sharing is conducted in accordance with the GDPR and within the European Economic Area (EEA).

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, such as:

  • Remembering items in your shopping cart

  • Recognizing returning visitors

  • Analyzing browsing behavior to optimize website performance

You may disable cookies through your browser settings; however, some website features may not function properly if you do so.

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5. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the requested products or services

  • Comply with legal and regulatory requirements

  • Prevent fraud and resolve potential disputes

Once data are no longer required, they will be securely deleted.

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6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: To request a copy of your personal data and details of its processing

  • Rectification: To correct or complete inaccurate or incomplete data

  • Erasure and Restriction: To request deletion or restriction of processing

  • Withdrawal of Consent: To withdraw your consent for marketing communications

  • Objection: To object to the processing of your personal data

To exercise any of these rights, please contact our Customer Service Team:
📧 klantenservice@silknlace.nl
📧 info@silknlace.nl

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Requests will be handled as promptly as possible and within four weeks at the latest.

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